If you do not have a background in customer services, the best way to get the experience you need is to enroll yourself into customer support & service training courses in Arizona.
There are a variety of different courses designed to teach you phone etiquette, sales, dispute resolution, communication skills, and more. If you are not sure which customer service program is best, read the information below and make an informed decision.
Popular Customer Service Training Courses in Arizona
If you are looking for customer services training ideas, you have come to the right place. For some, a training seminar is enough to teach the participant the skills they need to succeed in a professional position. For others, they need to attend an academic program that focuses on more than just skills.
If you already possess a degree or you have years of experience in the field you can pay to attend a training seminar in Arizona. One popular provider, the Customer Service Training Center, offers Skill Development Seminars designed to teach you a variety of different techniques. These seminars are held in Phoenix, Mesa, Tempe, Tuscon, and Glendale.
If you do not possess a degree and you do not want to spend years to earn one, you can enroll in a certificate program. This fast-track program will teach you the fundamentals of customer support and services so you can succeed in an office or call center position. One popular certificate program is offered by the W.A Franke College of Business. It is a 15-unit course that will take just months to complete.
If you want to earn your Associate’s, you must complete a 60-unit degree granting program from an accredited college or business school. An Associate’s will earn you an entry-level position in the workforce and a Bachelor’s may qualify you for a mid-level position depending on the employer’s educational requirements.
General Entry Requirements
Now that you know what types of seminars and programs are available you need to find out which schools you can apply to. Community colleges and some business schools do not have very strict entry requirements. You must be 17 years of age and possess a high school diploma or a GED to enroll in any school. If you are still in high school, you should meet with your counselor to discuss how to write an essay or how to prepare for entrance exams.
Cost of Schooling and Program Duration
A certificate program can be completed as fast as you can finish 15-units. Some students take 15 units in a single semester. If you do this, you can finish the program in one semester. It will take at least 2 years to earn 60 units for your Associate’s and another 2 years to complete your Bachelor’s.
Obviously, when you spend less time in school you are going to pay less money on books and tuition. The cost of schooling will depend on your eligibility for financial aid and grants in the state of Arizona. Make sure you consider price when you are enrolling in any customer services management training program.
Options For Online Training
If you want to work while you are attending school, there are providers offering online customer service training both full-time and part-time. DeVry University and Kaplan College are both respected business schools offering accelerated programs to students who want a degree in customer support/service. You can find community colleges with online programs as well if you want to attend a school in your locality.
When you are looking for a professional position, education is very important. In today’s service-oriented environment, you need to learn the skills that will get you the job. Enroll in customer services training courses in Arizona and find a career you can stay in.