Welcome to the Customer Service Training Courses headquarters. We have all the information here to ensure you locate the best training courses, degrees and programs. State-specific training providers, conferences and training suggestions are just some of the things you’ll find on the site.

Customer Service Training Programs in Florida

by Rod Dunne on February 13, 2012

Florida is home to a number of different corporations who are always looking for qualified customer service team specialists. If you are looking for a position in customer support, these corporations will require you to have experience in the area.

You do not necessarily need to have on-the-job experience to apply for a position in customer services. When you enroll in customer services/support training courses in Florida, you can gain the experience you need to qualify for any entry-level and sometimes mid-level positions.

Compare different types of customer support programs that you can enroll in and then gain the experience you need to start a new career.

Popular Customer Service Training Courses in Florida

Before you enroll in a customer services training course you should review a few different types of training ideas. You do not have to enroll in a college course to learn what you need to know to become a phone representative or a customer service representative at a store. If you want to complete your training quickly and you want to develop your skills, you can enroll in a training seminar or a similar program. The Coaching Leaders program offers training courses with a number of focuses in Florida for people who want to better themselves.

If you want to earn a certificate that you can show to your future employer you should enroll yourself into customer services certification programs. A certificate is a credential that shows employers that the candidate is qualified for an entry-level position. The Coaching Leaders Certification Program is designed to prepare you for the 75 question certification test. Other community colleges and vocational schools also offer certification programs that you can take to gain the knowledge you need to pass the test.

If you want to earn a degree that you can use in most aspects of business, you can pursue an Associate’s or Bachelor’s degree in Customer Service Management or Business Administration. Broward College in Florida offers a Customer Service Management program that will teach you what you need to know to find a mid-level position in the state once you earn your degree.

General Entry Requirements

You cannot set your educational path if you do not know about the entry requirements of a program. Some workshops are only designed for employees of a paying employer. If you are enrolling in a certification program, you must be at least 17 years of age. When you enroll in school, the requirements will depend on how strict the school is and whether or not the school is publicly funded.

Cost of Schooling and Program Duration

The cost of school can vary significantly in Florida. When you are pursuing a degree you can pay $1800 per semester all the way up to $15,200 per semester at private schools. You should consider attending a community college to get your general education courses out of the way if you are trying to save money.

Program duration also will vary between schools. If you choose a certificate program, you should expect to spend between 1 month and 6 months completing your training. If you enroll in an Associate’s program, attendance is very strict and you will spend 24 months in school when you attend full-time.

Online Options for Training

You always have the option to enroll in online customer support/services training if you do not have time to commute to and from school. Distance Education.org offers an online certificate program. Kaplan and ITT Tech both offer degree programs and Customer Service Management is one of them.

You need experience to become an expert in the field. Classroom instruction is the best experience you can gain to find a job. Enroll in customer services training courses in Florida and then you can move onto getting on-the-job experience so you can advance.

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