Customer service needs can vary according to specific industries or fields, so you want to find a customer service-support program that will not only give you the general skills you need but also help you polish skills unique to your industry.
The first place you need to start looking for customer support/service courses is within the state.
Popular Customer Support/Service Course Providers in Nevada
You do have many options within the state itself. If you are an employer, you can arrange workshops and seminars through companies such as the Customer Service Training Center. Companies such as this work with your organization to customize a program that works effectively with your individual company.
If you are already employed, chances are you will easily have access to this kind of seminar through your employer.
However, whether or not you are already employed, you can also find courses through institutions such as Western Nevada College in multiple locations including Carson City, Fallon, Fernley, Hawthorne, Lovelock, Minden, Smith and Yerington. One of the advantages of going toward an educational program such as this is that you get credentials outside of one specific area so your career options are expanded.
Web-Based Online Course Providers
If you do not have a nearby physical location where you can attend customer service training courses in Nevada, then you can look for online customer services training.
Institutions such as Western Nevada College tend to have distance learning options. However, you are more likely to find customer support/service certification programs from one of the more well-known distance learning programs. For instance, Jones International University is one of the more popular schools with programs devoted to customer services.
Other options include the
- University of Phoenix
- Strayer University
- Southern New Hampshire University
- Capella University
- Ashford University
- Walden University
Not only do these courses give you the skills to perform customer support-service duties, but many also offer options in dealing with this important aspect of business on different levels including locally and globally.
Standard Entry Requirements
The requirements for each of these programs will differ according not only to the program but also the credentials you hope to attain. For example, if you are attending a seminar or workshop sponsored by an employer or other organization, you will probably only get an informal recognition that you attended the course.
However, if you go to a degree or certificate program, you will need other requirements. Many online or distance learning programs require you to at least have a high school diploma or GED. However, there are some that may have other requirements such as two or more years of active military or college status if you are not yet 24. Others may simply have age or previous college experience as a requirement.
Costs and Duration of Training
The kind of program and your end goals will also have an effect on how long the program will take and how much it costs. Employers who provide workshops and seminars typically cover the costs, so these are free to participants. However, other organizations may charge a one-time registration fee. These courses may only take place over the course of a day or a few days. Degree programs can cost a few hundred dollars per credit hour. Depending on the degree sought, they may last less than a year or more than three years.