If you are fresh out of school or your previous job has been taken over by computers, you might have difficulty showing the employer the experience you do not have. To gain experience, you must either enroll in customer support/services programs or find a job willing to train you. If you want a higher paying job, customer support/sales training is the way to go.
Compare the different types of customer service courses and entry requirements so you can choose a program that will get you where you need to be.
Popular Customer Support & Service Training Courses in New York
When you start to search for different types of training you will find that the courses and seminars vary significantly. You can spend just a day in a workshop class and build your skills or you can spend years in a degree-granting program that will qualify you for a mid-level position.
- Customer support & servicestraining in Connecticut
- Customer services training in Delaware
- Customer services representative training in New Hampshire
- Customer service education in New Jersey
- Customer support training in Maryland
- Customer services training programs in Massachusetts
- Customer support & services programs and training in Pennsylvania
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AAA Training for Success offers a customer training and development program that will teach you phone skills and the right customer service etiquette. These courses are designed to teach students how to handle difficult customers or how to be the best telemarketing agent possible.
If you are looking for a more detailed customer services training program, consider earning a professional certificate. A certification in services is an industry-driven program that will help you become an experienced customer support/service professional so employers want to hire you regardless of your past job experience. At the completion of certification programs students must pass a 75 question assessment to earn their certificate.
If you want to go further, you can enroll in an Associate’s Customer Service Management program so you learn the skills you need to monitor customer support & service professionals. If you want to enter as a supervisor or a manager, you can also complete a Bachelor’s program. Genesee Community College in New York offers a reputable program in Customer Relationship Management that is affordable and comprehensive.
General Entry Requirements
The entry requirements of the school or program you enroll in will vary. Some workshops and seminars are only offered to employers. If you attend a vocational seminar, make sure individuals are eligible. If you enroll in a certificate program, the school will require you pass your certification test. You also must be 17 years of age or older to apply.
Cost of Schooling and Program Duration
The cost of schooling is something that weighs heavily on students. The idea of digging yourself into debt just to earn a higher living does not sit well with many. When you enroll in customer service & support training courses in New York offered through a community college, you will pay lower fees if you are a resident. You may also qualify for financial aid and grants. Review all of your funding options before you apply for Federal or private loans.
The average certification program will take between 6 weeks and 12 weeks to complete. If you want to earn your degree, expect to spend 18 to 24 months in school. It will take an additional 24 months to earn a Bachelor’s after you have earned your Associate’s in Customer Service Management.
Options for Online Training Course Providers
If you are like many, the idea of completing your schooling from home interests you. There are several providers offering online customer services training programs for students pursuing a certificate, Associate’s, or Bachelor’s. Kaplan College and the University of Phoenix both have accredited programs.
Make sure you plan your educational path before you start traveling it. Compare each of the programs and the cost of school. Also make sure to review employer requirements and then you can choose a program that will teach you what you need to know.